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Frequently asked questions

What Is the Proper exhālō Spa Etiquette?

We kindly ask that you arrive 5-10 minutes before your service start time (with Covid-19 we ask you to arrive promptly at your time) to get settled and prepare to relax your body, mind, and soul. Please note, children under 10 are welcome to visit exhālō on our "Family Day" Sundays. 

Does exhālō Serve Refreshments?  

We offer a selection of complimentary herbal teas, Colombian coffee, hot chocolate, natural flavoured spring waters, and ESKA sparkling lemon water for our guests. We also have a liquor license if you'd like to enjoy a selection of fantastic alcoholic beverages for an additional fee. These include Sparkling Prosecco, Red & White Wines from Pelee Island Winery, and locally-made Hard Cider and Beer.

Does exhālō Accept Gratuities?

Yes. If you were thrilled with our services, it is always greatly appreciated! Should you choose to leave a gratuity for your service provider, you may do so in the form of cash or by a Debit/Interact "cash back" option at our front desk. Each exhālō Dream Team member has their personal gratuity envelope they pick up in cash daily. Please note, Gift Cards and Wellness Packages do not include gratuities. Thank you!

What Is exhālō’s Return and Exchange Policy?

Unopened products may be returned for a full refund within 2 weeks of purchase. If you had an allergic reaction (excludes body brushes or styling tools) from a product within 2 weeks of the purchase, we will gladly exchange the product or issue a spa credit for the amount paid upon completion of our manufacturer’s Allergic Reaction form. Please note, exhālō does not issue refunds for spa or salon services received.

What Is exhālō’s Cancellation Policy?

In the rare event that you need to cancel or reschedule your appointment, please provide 24 hours notice to open the space to other clients. Cancellations with less than 24 hours notice may be subject to a 50% charge on your account. All group bookings require a Credit Card to reserve appointments. 

Cancellations may only be done by phone, please call 613-825-2226.

What Method of Payment Does exhālō Accept?

We currently accept cash, Debit, Visa, and Mastercard. Please note at this time, we do not accept American Express. Thank you, and we look forward to your visit!

Are Group Bookings and Special Events Welcome at exhālō?

Yes, celebrate with us at exhālō Spa! We love to host events and group bookings such as bridal parties, birthdays, retirements, and team-building time. Let us know what you have in mind and our Coordinators may assist with simple decorations, alcoholic beverage selections, and possible catering. Group specials may also be available for parties of 6 or more. For any inquiries on spa group bookings contact our team at [email protected].

What Safety and Cleaning Measures Does exhālō Undertake?

exhālō has passed all health inspections since opening in June 2017 and our latest has been in July 2020 (Covid-Safe In Compliance). All spa implements used on clients are cleaned with antibacterial soap or with our Ultrasonic Digital Cleaner. After they’re submerged for 10 minutes in PREEMPT CS20 which is a high-level disinfectant of accelerated hydrogen peroxide recommended by Ottawa Public Health. All 4 of our pedicure basins are 100% stainless steel and without jets to prevent possible cross-contamination. Sinks are thoroughly rinsed and disinfected between EVERY pedicure with Pre-Empt wipes or BioTEXT Micrylium spray. Spa slippers are sanitized between client use with Lysol disinfecting wipes. All glassware used by staff & clients are also cleaned and sanitized in our high-temp commercial dishwasher. Our staff is trained on up-to-date sanitation and disinfection methods within our care industry and have each completed mandatory public health online modules and testing in 2018. We take health & safety, cleanliness, and sanitation at exhālō seriously to protect our valued clients and staff.

What Products Does exhālō Use and Sell?

We believe in providing the best services and cleanest products possible! Our core brand partners, So Pure by Kuene Hair Care and Eminence Organic Skin Care products, are proudly free of parabens, animal by-products, propylene glycol, sodium lauryl sulfates, harmful colorants and fragrances, mineral oils, petroleum, and other harsh cosmetic chemicals. We've also chosen to work with a "clean" makeup line being Jane Iredale Mineral Makeup as they are also free of parabens and pay close attention to anything that’s credited as an endocrine disruptor. They've eliminated talc and synthetic fragrance and any ingredients that have the potential for causing skin irritations. We're also passionate about supporting our local community and have hand-picked a few outstanding locally made beauty, wellness, and jewelry selections for the ultimate self-care regime. Be sure to visit our boutique walls during your visits as they change often!

What Precautions Is exhālō Spa Implementing Against Covid-19?

exhālō Spa takes the safety of its customers, staff, and community very seriously by following the COVID-19 Guidance for Personal Service Settings from Ottawa Public Health. Such includes a rigorous sanitation schedule for high touch areas, equipment, professional instruments, treatment room beds, chairs, and stations. Staff and customers are mandated to frequently sanitize hands and complete a symptom screening before access on the premises. It is also mandatory for customers and staff to wear a mask in enclosed spaces such as exhālō Spa. Further, staff members have individual face shields to use as required. For your comfort and continued safety, each manicure & hair station is now also set at 6+ feet apart and we've installed custom plexiglass dividers for additional separation at our pedicure stations and shampoo bar. We are also staggering customer appointments to allow adequate space to maintain physical distancing between customers and staff. For more information, visit our Covid-19 Protocols page.

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