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Frequently asked questions

exhālō Spa etiquette

We kindly ask that you arrive 5-10 minutes (pre-COVID, now please arrive ON time only) before your service start time to get settled and prepare to relax both your body, mind and soul. Please note, children under 10 are welcome to visit exhālō on our "Family Day" Sundays. We offer a selection of complimentary herbal teas, Colombian coffee, hot chocolate, natural flavoured spring waters and ESKA sparkling lemon water for our guests.  We also are fully licensed, if you'd like to purchase from a selection of fantastic alcoholic beverages for an additional fee, these include Sparkling Prosecco, Red & White Wines from Pelee Island Winery, and locally-made Flying Canoe Hard Cider and Local Lager.  However please note, during mandated mask wearing,  you'll only be able to enjoy beverages outside on our loungers now.  Simply exhale, we've got you.


Gratuities

Thrilled with your service? Great!  Should you choose to leave a gratuity for your service provider it is always greatly appreciated, and you may do so in the form of Cash or by a Debit/Interact "cash back" option. Each exhālō Dream Team member has their own personal gratuity envelope they pick up in cash daily. Thank you!  Please note - Gift Cards and Wellness Packages do not include gratuities.


Group Bookings & Special Events

Celebrate with us at exhālō Spa! We love to host events and group bookings such as bridal parties, birthdays, retirements and team building time. Let us know what you have in mind and our Coordinators may assist with simple decorations, alcoholic beverage selections and possible catering. Group specials may also available for parties of 6 of more. For any inquiries on spa group bookings contact our team at [email protected]


Disinfecting & Sterilization

exhālō has passed all health inspections since opening in June 2017 and our latest was July 2020 (Covid-Safe In Compliance).   All Spa implements used on clients are cleaned with anti-bacterial soap and water or our Ultrasonic Digital Cleaner and then submerged in PREEMPT CS20 (a high level disinfectant of accelerated hydrogen peroxide recommended by Ottawa Public Health) for 10 minutes. All 4 of our pedicure basins are 100% stainless steel and without jets to prevent possible cross contamination.   Sinks are thoroughly rinsed, then wiped down with Pre-Empt wipes or BioTEXT Micrylium spray between EVERY pedicure for disinfecting. Spa slippers are sanitized between client use with Lysol disinfecting wipes. Any and all glassware used by staff & clients is also cleaned and sanitized in our high-temp, commercial dishwasher with an additional booster water heater to provide sanitizing hot water above. Our staff are trained on up-to-date sanitation and disinfection methods within our personal care industry and have each completed mandatory public health online modules and testing in 2018. We take health & safety, cleanliness and sanitation at exhālō seriously in order to protect our valued clients and staff.


Products

We believe in providing the best services and cleanest products possible!  Our core brand partners, So Pure by Kuene Hair Care and Eminence Organic Skin Care products, are proudly free of parabens, animal by-products, propylene glycol, sodium lauryl sulfates, harmful colorants and fragrances, mineral oils, petroleum, and other harsh cosmetic chemicals.  We've also chosen to work with a "clean" makeup line, thus offering Jane Iredale Mineral Makeup as they are also free of parabens and pay close attention to anything that’s credited as an endocrine disrupter.   They've eliminated talc and synthetic fragrance and any ingredients that have the potential for causing skin irritations.

 We're also passionate about supporting our local community, and have hand picked a few outstanding locally made beauty, wellness and jewelry selections for the ultimate in a healthy self-care regime for you, our valued client.  

Be sure to visit our boutique walls during your visits as they change often!


Returns & Exchanges

Change your mind? Unopened products may be returned for a full refund within 2 weeks of purchase. If you are unhappy with a product you used and purchased from us within 2 weeks time due to an allergic reaction (excludes body brushes or styling tools), we will gladly exchange the product or issue a spa credit for the amount paid upon completion of our manufacturers Allergic Reaction form.


Unhappy with an Experience?

In the rare event you are unsatisfied with your exhālō experience in any way, we would love to hear from you directly so we may address the issue immediately.  We pride ourselves on both our service skills and customer service levels. Thank you!  Please note, exhālō does not issue refunds for spa or salon services received.


Cancellations

In the rare event, you should you need to cancel or reschedule your appointment, please kindly provide 24 hours notice so that we may open the space to other clients. Please respect that as we require this 24 hours for cancellations, those done with less than 24 hours notice may be subject to a 50% charge on your account.  All group bookings require a Credit Card to reserve appointments.

Cancellations may only be done by phone, please call 613-825-2226.


We accept CASH, DEBIT, VISA & MASTERCARD. At this time, we do not accept AMERICAN EXPRESS.

Simply exhale, we've got you.  Thank you, and we look forward to your visit!